Namibian Customer Experience Expert, Victor Songa Musiwa, has been appointed to lead the CXPA Africa Council.
As the founder and Chief Executive Officer of Relentless CX, Musiwa brings a wealth of expertise to the role, including professional certifications as a Certified Customer Experience Professional (CCXP) from CXPA and an Experience Management Professional (XMP) from XM Institute.
Musiwa holds a Master of Science degree in Information Systems with a specialization in blockchain technologies and digital transformation from Japan.
Additionally, he earned a Postgraduate Diploma in Information Systems, focusing on business process management and enterprise systems, from the University of Cape Town.
His academic journey commenced with a Bachelor of Science degree, specializing in computer science and mathematics, from the University of Namibia.
The role within the Customer Experience Professional Association (CXPA) positions Musiwa to drive advancements and foster excellence in customer experience practices across the African continent.
CXPA is a global professional society for customer experience, with a community of over 60,000 customer experience advocates in more than 70 countries around the world.
