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Achieving strong organization performance hinges not only on attracting customers but also on retaining them. A...

I spent a bit of time thinking about a Namibian brand, one which could unite Namibia,...

In our ongoing exploration of the ever-evolving landscape of organisational strategies for 2024, we have delved...

Many organizations in both the public and private sectors prioritize customer service excellence as a strategic...

Where does the brand have an impact? There’s a lot of management theory and internal managerial...

Building upon the foundational insights gleaned from our previous exploration of key trends in change management,...

Customer service charters have unfortunately become cliché in some organizations, often existing in theory more than...

Values are a relatively new addition to the pantheon of corporate philosophy, supplementing the traditional vision...

Organizations that want to win using customer experience need strong pillars to support their customer experience...

I had the luck to attend a short webinar on enterprise purpose recently. For the record...