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I have worked in communication and marketing for over thirty years now. One of the major...

I recently attended a lecture in which one of the audience members asked how he could...

Youth unemployment in Africa remains a critical issue, exacerbating socio-economic challenges across the continent. South Africa...

About 10 years ago, I started watching a major local consumer brand. What got me watching...

At Relentless CX, we believe that experiences drive human action and human action drives organizational performance....

In Setswana, "Moreki" and in Silozi, "Muleki" both mean "the Buyer." Within alcohol drinking cultures, Moreki...

Prior to the advent of digital, advertising was a big-ticket item on the business budget. The...

Buzz words have a way of cropping up with the weight of unrealistic expectation, like Santa,...

Achieving strong organization performance hinges not only on attracting customers but also on retaining them. A...

I spent a bit of time thinking about a Namibian brand, one which could unite Namibia,...