Standard Bank Namibia has launched a new mobile banking application with enhanced security features, in addition to elevated innovation, to provide a seamless banking experience for its clients.
According to the bank, the application now offers better convenience, bringing banking services such as blue vouchers, transfers, once-off payments, beneficiary payments, prepaid payments, and purchases, while also providing unlimited banking.
“We prioritize security and understand the importance of safeguarding your information and transactions. With state-of-the-art encryption and multiple layers of protection, your data remains secure. You can bank with confidence, knowing your information is safe,” said Karen van der Merwe, Standard Bank’s Head of Personal and Private Banking on Monday.
Van der Merwe mentioned that the revamping of the app was necessary after the previous version failed to meet clients’ expectations, based on the feedback received.
“We had to go back to the drawing board and upgrade the application to meet the clients’ needs and provide a seamless banking experience,” she said.
In terms of innovation, Van der Merwe stated that the bank is committed to staying at the forefront of technological advancements in the banking industry.
“Therefore, the app features biometric and facial recognition, allowing you to access your account. Combined with intuitive navigation and an appealing interface, it creates a truly remarkable banking experience,” she remarked.
Burger Smit, Standard Bank Senior Manager for Digital and E-commerce, said, ‘Indeed, this was a long journey, considering that the first app did not meet our customers’ expectations, especially regarding skill sets and other features. Therefore, we reflected deeply to understand our customers’ demands and preferences. From there, we undertook a transformative journey to finally launch the app with set up features ready to serve our customers’ demands and financial abilities.”
When asked what makes the app stand out, Burger said, “looking at our customer feedback, we have enhanced the convenient user experience by reducing the number of steps required for making payments, which we refer to as touch points, by 50%. Additionally, we have in-app messaging capabilities that allow customers and the bank to engage securely on app-related topics and receive real-time responses. This saves clients time by avoiding the need to visit a bank branch or call the customer care center for inquiries.:
