FlyNamibia says it will next month discontinue domestic flights to the coastal town of Walvis Bay, citing the route has proven to be economically unsustainable despite various interventions.
Going forward, the aviation company said it will make arrangements with passengers who have already booked to offer a refund or alternative service.
“This decision comes after careful evaluation of the route’s performance and regretfully necessitates the cancellation of these flights. Despite our best efforts to improve the performance of the Eros-Walvis Bay route, it has become evident that the results did not meet our expectations,” the company announced.
“After thorough assessment and considering various factors, including passenger demand and operational viability, FlyNamibia has made the difficult decision to discontinue these flights.”
The aviation company is of the view that the discontinuation of the route is a necessary step in maintaining the long-term sustainability of the airline.
Regardless of the change in the business model, FlyNamibia says the airline is still committed to providing exceptional service on its remaining routes.
“We understand that this news may disappoint our valued passengers who have already made bookings. To ensure a smooth transition and minimise inconvenience, our dedicated Customer Service team will be reaching out to all affected passengers individually. We will provide suitable alternatives or arrange full refunds based on their preferences,” FlyNamibia said.
“FlyNamibia appreciates the loyalty and support of our passengers throughout this journey, and we deeply regret any inconvenience caused by the discontinuation of the Eros-Walvis Bay flights. We remain committed to ensuring the satisfaction of our customers and will strive to assist them during this transition period.”
FlyNamibia currently operates domestic routes from Eros Airport in Windhoek to Ondangwa, Rundu, Katima Mulilo, Oranjemund and now Lüderitz, as well as a regional route between Hosea Kutako International Airport and Cape Town International.
