The Namibia Water Corporation (NamWater) has announced that it will begin disconnecting water services to customers whose accounts are more than 60 days overdue, as part of a nationwide effort to recover outstanding debts of N$2.8 billion.
NamWater Head of Public Relations and Corporate Communications Lot Ndamanomhata said customers who fail to settle their debts or enter into repayment arrangements risk having their water supply cut off.
“Customers who have outstanding balances beyond 60 days and have not entered into a repayment arrangement will face service disconnection. NamWater is, however, providing customers with an opportunity to regularise their accounts through structured repayment arrangements,” he said.
The move comes as rising arrears place increasing pressure on the utility’s ability to sustain operations and deliver reliable water services across the country.
As part of the campaign, the corporation’s finance department has begun issuing detailed lists of customers with overdue accounts across all operational areas. Enforcement teams, including meter reading and disconnection units, have been instructed to strictly apply NamWater’s credit policy.
NamWater said affected customers are encouraged to engage with the utility to regularise their accounts through structured repayment plans. These arrangements require a minimum upfront payment of 30% of the total debt, with the remaining balance to be settled over a period of up to 12 months, subject to approval.
The corporation has also directed its operational teams to ensure full compliance with the campaign and to submit proof of enforcement actions, including disconnections where necessary, by 25 April 2026.
“NamWater has further directed all operational teams to ensure compliance with this directive and to submit proof of enforcement actions, including disconnections where applicable, by 25 April 2026,” Ndamanomhata said.
He added that the campaign is not intended to be punitive, but to promote fairness and accountability among customers.
“Those who consistently meet their payment obligations should not be disadvantaged by defaulters,” he said.
