Namibia Post Limited (NamPost) says over 20% of eligible social cash grant beneficiaries have been successfully registered and paid within the first three days of the current exercise, despite initial operational challenges.
The state-owned postal company said the registration and payment drive, which began on 13 October across 300 pay points nationwide, has seen some regions already running ahead of schedule.
NamPost confirmed that its mobile units, which experienced initial difficulties, are now fully operational and have already paid out grants to more than 5,000 beneficiaries, particularly in the Rundu area.
According to the company, the new payment programme involves both in-branch and mobile payment units operating simultaneously. Beneficiaries outside a five-kilometre radius must continue to wait for mobile teams to visit their pay points, a process that remains unchanged since NamPost assumed responsibility for social grant payments.
NamPost said some of the delays stem from beneficiaries not following the set programme and turning up at post offices instead of designated pay points.
The company also cited the high number of visitors to post office branches countrywide, combined with poor-quality pensioner biometrics, as factors contributing to longer transaction times.
“Though under pressure, we are confident that we are improving our process before the next payment run during November 2025,” NamPost said.
NamPost reiterated its commitment to ensuring that “no beneficiary will be left unserved,” adding that it remains dedicated to delivering services with professionalism, accountability and compassion.
