Namibia Post Ltd (NamPost) has launched new digital banking channels, a digital banking app and internet banking, as part of its continued growth and digital transformation.
This comes as the company’s asset base has now surpassed N$8.1 billion, a significant increase from N$69 million recorded 32 years ago.
NamPost Chief Executive Officer Festus Hangula said in 2009, NamPost’s assets stood at N$1.5 billion, marking a substantial expansion over the past decade, primarily driven by the growth of its savings bank.
“For savings bank account holders, especially savings and transactional accounts, they need access to their funds to transact, pay bills, send money, etc. It is in that context that today we are giving them a convenient digital platform to transact,” he said.
The newly launched digital banking channels include the NamPost App, Electronic Funds Transfer (EFT) capabilities, and online banking services, offering enhanced access to financial services for NamPost’s customers.
The CEO said these innovations aim to address the evolving financial needs of account holders, particularly those using savings and transactional accounts.
“NamPost’s financial services date back to the early 1900s, with the company consistently evolving to meet customer demands. The launch of digital banking channels is part of NamPost’s digital strategy, called Project Sky, which focuses on enhancing customer experience and improving business performance,” he added.
Hangula said NamPost is changing its business strategy to keep up with market dynamics, the needs of the customers constantly changing as well as technological advancements.
“Project Sky, which supports NamPost’s five-year strategy, reflects the company’s commitment to digital transformation, with a focus on enhancing financial sustainability and customer-centric operations. The introduction of the NamPost App and Internet banking services is just one step in this journey,” he said.
NamPost Board Chairperson Simeon Amunkete said the company has been steadily modernising its operations over the years, with its latest developments aiming to enhance financial services for its 271,000 biometric-enabled VISA SmartCard customers.
He said the company continues to balance the needs of its customers with technological advancements as it expands its role in the Namibian financial landscape.
NamPost was established in 1992 with 92 Post Offices. In 1995, it commenced the Customer Automation Project, and by 2006, launched the Biometric SmartCard.
“The company enhanced its insurance products in 2017 and introduced the inter-operable VISA SmartCard in 2019. In 2022, NamPost launched the PostPay Money Transfer Service. As part of its five-year strategy in 2024, NamPost embarked on “Project SKY,” a digital transformation initiative, leading to the launch of its Digital Banking App and Internet Banking to meet evolving customer needs,” he said.
At the launch of Nampost Digital Banking Channels, Minister of Information and Communication Technology, Emma Theofelus, emphasised the importance of digital literacy in Namibia’s broader economic development.
“Without digital literacy, these innovative services risk becoming underutilised, or worse, deepening the digital divide that already exists. To prevent this, we must ensure that every citizen has the skills to fully benefit from these advancements. I urge NamPost and all commercial entities in Namibia to join the effort to achieve 100% digital literacy by 2030. Every contribution counts,” she said.
