The Mobile Telecommunications Limited (MTC) Namibia has achieved International Organization for Standardization (ISO) certification from the Société Générale de Surveillance (SGS), a globally recognised ISO Certification Body.
ISO credentials authenticate MTC Namibia’s services, practices and procedures in the realm of international standards assurance.
MTC Managing Director Licky Erastus said the achievement places MTC Namibia at the forefront of adherence to international standards, enhancing its reputation for quality and reliability.
“We are the first in Namibia and the SADC region to achieve certification for six standards simultaneously, and the first in Africa to certify our Integrated Management System with the 2022 version of ISO 27001 for Information Security. In today’s competitive landscape, it is critical to not only have robust processes, policies, and procedures but to ensure efficiency and minimise errors through meticulous planning and proactive risk assessment,” said Erastus.
Dating to the mid-20th century, ISO standards have become a hallmark of excellence, with over 22,000 standards adopted by organisations in more than 160 countries.
For companies, earning ISO certification is a testament to their commitment to maintaining high-quality standards and continuous improvement.
MTC Namibia first secured ISO certification in 2009 with its Quality Management System, earning the ISO 9001:2008 certificate.
In 2019, the company expanded its efforts to encompass six ISO standards.
By 2024, it achieved certification for its Integrated Management System, covering Quality Management (ISO 9001:2015), Occupational Health and Safety Management (ISO 45001:2018), and Environmental Management (ISO 14001:2015).
It also attained Information Security, Cybersecurity, and Privacy Protection Management (ISO 27001:2022), Business Continuity, Security, and Resilience Management (ISO 22301:2019), and Information Technology Service Management (ISO 20000-1:2018).
“MTC’s comprehensive certification signifies its unwavering dedication to excellence in systems, policies, processes, and customer satisfaction. It stands out as the only telecommunications company in Namibia with its entire operations ISO-certified,” said the MD.
The certification comes at a time when numerous public and private sector entities are increasingly favouring business relationships with ISO-certified organisations.
MTC’s adherence to anti-corruption practices and its commitment to fair conduct further bolster its credibility.
“Following their certification, MTC’s internal ISO auditors completed their first internal audit under the supervision of an experienced ISO auditor. ISO-certified companies often hold a competitive edge by instilling confidence in their clients and stakeholders,” he said.
He added that MTC’s commitment to premium outputs and rigorous compliance measures reassures stakeholders of the company’s focus on efficiency, customer satisfaction, and ethical conduct.
