Tag: Victor Songa Musiwa

By Victor Songa Musiwa The ability to deliver exceptional experiences has become a key driver of ...

The quality of service delivered to customers stands as a critical differentiator for success. Organizations should ...

An outbound communications register is a detailed log or database that tracks all outgoing communications from ...

Maintaining consistent service quality is paramount to building and sustaining customer trust and loyalty. At the ...

Youth unemployment in Africa remains a critical issue, exacerbating socio-economic challenges across the continent. South Africa ...

At Relentless CX, we believe that experiences drive human action and human action drives organizational performance. ...

In Setswana, "Moreki" and in Silozi, "Muleki" both mean "the Buyer." Within alcohol drinking cultures, Moreki ...

Achieving strong organization performance hinges not only on attracting customers but also on retaining them. A ...

Many organizations in both the public and private sectors prioritize customer service excellence as a strategic ...

Customer service charters have unfortunately become cliché in some organizations, often existing in theory more than ...