Tag: customers

By Lot Ndamanomhata In the business world, the adage "The customer is always right" has long been regarded as a ...

By Johannes Kanuku Customer service is the lifeblood of any thriving business, yet in Namibia, this critical aspect of commerce ...

By The Tech Guy When I first heard about the Telecom Namibia data breach, my immediate thought was, “Damn. Poor ...

By Katja Meier A number of variables such as changing client demands and expectations, technological advancements and the growing importance ...

By Denille Roostee Strengthening Trust Through Consistent Branding: Why Every Touchpoint Matters Trust is one of the most invaluable assets ...

In the realm of leadership, the traditional view of mistakes as mere failures is rapidly evolving. Today, forward-thinking leaders are ...

Achieving strong organization performance hinges not only on attracting customers but also on retaining them. A critical determinant of customer ...

Organizations that want to win using customer experience need strong pillars to support their customer experience strategy. It's no longer ...

In the world of business, making more money boils down to three main things: getting existing customers to buy again, ...

In today's highly competitive business environment, customer satisfaction has become a key determinant of a company's financial performance. Businesses that ...