Development Bank of Namibia has launched a new client portal aimed at digitising how borrowers interact with the bank by improving access to services, speeding up communication and allowing clients to manage their accounts remotely.
The platform forms part of DBN’s five-year strategy, which identifies digital transformation as a key driver of improved service delivery, operational efficiency and stronger client engagement.
The new portal is designed for existing DBN clients, including individuals and businesses with active loans.
The bank said the secure, mobile-friendly platform allows users to manage their profiles, access account information and communicate directly with their portfolio analysts.
Jerome Mutumba, Chief of Marketing and Corporate Affairs at Development Bank of Namibia, said the platform marks a major step in the bank’s digital transformation plans.
“The introduction of the Client Portal marks a significant step in our digital transformation journey and aligns with our strategic focus on delivering client-centric, technology-driven solutions. It provides our clients with secure, convenient and seamless access to their account information and support services, ultimately improving how we serve them,” said Mutumba.
Through the portal, clients can update personal or business information, view loan details and related account information, and communicate directly with DBN officials for support and queries.
The bank said the platform was developed with a focus on ease of use and security to allow clients to manage their banking interactions from anywhere.
To support adoption, Development Bank of Namibia has also released a user manual on its website.
The bank said additional features are already being planned, including a loan application tracking tool aimed at improving transparency and speeding up service delivery.
