Ministry of Mines and Energy has pledged to expedite processes within the extractive industry as part of its newly launched Customer Service Charter.
Speaking at the launch of the Ministry’s Customer Service Charter on Monday, Executive Director Penda Ithindi outlined a series of measures aimed at improving efficiency and transparency in the sector.
“While this is an initial step, we are committed to continuous improvement. Our work is firmly rooted in the public service framework and contributes directly to the Ministry’s strategic objectives and national aspirations,” he said.
Ithindi further explained that a key focus of the charter is to reduce processing times for various permits and licences.
The Ministry committed to processing licence applications within a specified timeframe, aiming to stimulate investment and growth in the mining industry.
“Our primary focus in the diamond sector is resource protection. To achieve this, we commit to efficient payment processing, expedited licence approvals, and timely adherence to Kimberley Process standards. We will also prioritise robust stakeholder engagement throughout these processes,” he said.
Furthermore, the charter emphasises the importance of data availability and accessibility.
The Ministry’s Geological Survey department will enhance its data collection and dissemination efforts to support exploration and development activities.
“We pledge to provide requested data within three working days. Additionally, we closely monitor seismic activity. In the event of an earthquake, we commit to releasing information to the public within 24 hours,” Ithindi said.
To foster a more conducive business environment, the government has also vowed to strengthen its regulatory framework and improve communication with industry stakeholders.
The charter outlines specific actions to enhance transparency and accountability within the mining sector.
“The charter outlines specific commitments for administrative functions, including procurement, security, and risk management,” he said.
He further said in the energy sector, the ministry is committed to ensuring a stable supply of petroleum products.
This includes regular reviews of fuel prices, policy updates to accommodate emerging industries like natural gas, and the establishment of a solar revolving fund to enhance electrification efforts.
“The Ministry will conduct monthly reviews and adjustments of controlled petroleum product prices nationwide. This process is essential for ensuring the industry remains competitive. Moreover, as Namibia explores new energy frontiers, such as natural gas, it is crucial to maintain an up-to-date policy framework to support exploration, production, and related activities,” he said.
