Mobile Telecommunications Limited (MTC) has trained 47 independent installers as part of a drive to improve installation efficiency and customer service.
The participants completed a one-week training programme in Windhoek focused on connectivity installations, customer engagement, and professional development.
The sessions included hands-on technical training, customer onboarding procedures, application assessments, as well as communication and time management skills.
Tim Ekandjo, MTC’s Chief Officer for Brand, Corporate Affairs, Marketing and Sustainability, said the initiative forms part of the company’s broader efforts to enhance customer experience.
“By investing in our installers, we’re not only improving the quality of our installations but also ensuring that every customer interaction reflects our values of professionalism, reliability, and care,†he said.
Ekandjo added that the training is expected to reduce installation times and improve first-time resolution rates.
“The newly trained installers are now better prepared to handle a wide range of connectivity solutions, troubleshoot issues efficiently, and provide a customer-first approach in every service call,†he said.
“This initiative is expected to significantly reduce installation times, increase first-time resolution rates, and boost overall customer satisfaction.â€
The telco said the current round of training focused on installers from central Namibia, but it plans to roll out similar programmes in the north, south and coastal regions.
The company said it also intends to offer ongoing training and support tools to its contractors to maintain high service standards.
