Opinions

Customer service charters have unfortunately become cliché in some organizations, often existing in theory more than...

Values are a relatively new addition to the pantheon of corporate philosophy, supplementing the traditional vision...

Organizations that want to win using customer experience need strong pillars to support their customer experience...

The European Parliament and the Council have recently announced a groundbreaking law known as the Directive...

Trade has been an essential element of human civilization, fostering economic, social, and cultural development throughout...

I had the luck to attend a short webinar on enterprise purpose recently. For the record...

At the Namibia Green Hydrogen Programme, we aim to write a weekly mini-series, covering key national...

Customer experience (CX) has become a key differentiator for organizations striving to excel in their respective...

The role countries will play in future green hydrogen industrial market are mainly focussed on three...

I get about 40 or 50 mails per week that are not related to my personal...