Columnists
The evolution of customer experience profession in Africa: A promising frontier
In recent years, Africa has emerged as a promising frontier for business and economic growth. With...
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Hands-on with your website
I have spoken a lot about SEO in past columns. It’s time to talk about the...
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Change is not an event, it’s a process
As we all witness the increasingly fast-paced environment we operate in, we can all agree that...
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How do organisations inspire inclusion for women?
The campaign theme for International Women's Day 2024 is “Inspire Inclusion”. What does this inclusion look like...
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Leveraging customer experience (CX) to propel organizational digital transformation (DX)
Digital transformation (DX) has become more than just a buzzword; it's a strategic imperative for organizations...
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SEO and social search as brand activation
A lot of attention is being paid to search engine optimization. Less is being said about...
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Impact of stakeholder governance on a business sustainability
There is an urgent call for action by all countries to adopt their national plans and...
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Don’t say ‘avail’: the language and position of the communicator
Imagine telling someone you are thirsty and being given the response, “Avail yourself of a sweetened,...
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Exploring the parallel: Customer Experience and Ubuntu Philosophy
My professional ethos centers on the belief that experiences propel human action, which in turn, shapes...
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Third-party cookie deprecation… why it matters and where next?
If you haven’t been mixed up in SEO or don’t follow the trade press, Chrome (read...
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