Columnists
Corporate purpose, capitals and agency
I had the luck to attend a short webinar on enterprise purpose recently. For the record...
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Exciting times to invest in Green Hydrogen in Namibia
At the Namibia Green Hydrogen Programme, we aim to write a weekly mini-series, covering key national...
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Navigating the world of customer experience professional certifications
Customer experience (CX) has become a key differentiator for organizations striving to excel in their respective...
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Leads: How to handle them
I get about 40 or 50 mails per week that are not related to my personal...
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Boosting financial performance through deeper understanding of customer behavior
Understanding customer behavior has become paramount for sustainable growth and success. Gone are the days of...
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Email marketing: What you need to know
I am a bit lazy about keeping links for citable articles but trust me on this....
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The evolution of customer experience profession in Africa: A promising frontier
In recent years, Africa has emerged as a promising frontier for business and economic growth. With...
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Hands-on with your website
I have spoken a lot about SEO in past columns. It’s time to talk about the...
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Change is not an event, it’s a process
As we all witness the increasingly fast-paced environment we operate in, we can all agree that...
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How do organisations inspire inclusion for women?
The campaign theme for International Women's Day 2024 is “Inspire Inclusion”. What does this inclusion look like...
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