Bank Windhoek has been awarded “Bank of the Year: Namibia 2025” by The Banker Magazine, the global financial intelligence publication of the Financial Times group.
According to the bank, this marks the fourth time it has received the international honour. The award ceremony took place in London on 3 December.
The Banker said its annual awards are based on a rigorous, data-driven evaluation of financial strength, strategic delivery, market performance and innovation.
The publication noted that Bank Windhoek demonstrated strong performance across four areas: financial resilience, digital transformation, service excellence and sustainability.
Bank Windhoek Managing Director James Chapman said the recognition reinforces the bank’s strategic growth trajectory.
“To be recognised on a global stage by The Banker Magazine is an immense honour and a validation of our strategy. This award affirms our commitment to shaping a modern and resilient, truly Namibian bank that contributes to Namibia’s growth and shared prosperity,” he noted.
According to The Banker judges, Bank Windhoek’s digital innovation strategy was a key factor in the win.
The assessment highlighted the rollout of facial biometrics for secure mobile and internet banking access, enabling remote account onboarding and enhancing digital safety.
The publication also noted the expansion of 24-hour self-service hubs and increased digital transaction volumes through the bank’s transformation programme.
The publication further commended the bank’s role in advancing financial inclusion. It cited the Selekt Red retail offering, which serves over 60% of Bank Windhoek’s customer base and provides flexible pricing with embedded bancassurance benefits such as funeral and legal cover.
Sustainability financing also played a decisive role. The Banker highlighted the bank’s annual Sustainability Loan, available to individuals, SMEs and corporate clients for small and mid-scale projects that support green investment and inclusive economic development.
Chapman said Bank Windhoek will continue to build on the global recognition by prioritising customer needs and improving service delivery. He added that the accolade reflects the institution’s commitment to national progress and resilience.
