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Protecting Your Home and What’s Inside: A Q&A with Ileni Shithigona from FNB Short-Term Insurance

by editor
January 24, 2025
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In Episode 12 of The Property Buyers Guide, Justina Hamupembe, also known as YourHomeGirl, discusses the importance of homeowner’s and household content insurance.

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Joining her is Ileni Shithigona, Marketing Manager from FNB Short-Term Insurance, who explains what these policies cover, why they matter, and how to apply for them.

Q1: What is homeowner’s insurance, and what does it cover?

Ileni:
Homeowner’s insurance, often referred to as fire cover in the past, is much more comprehensive. It protects the fixed structure of your home, including built-in cupboards, boundary walls, and geysers. At FNB Insurance, clients are covered for various scenarios, such as burst geysers, accidental property damage, and more—not just fires.

Q2: What does household content insurance cover?

Ileni:
Household content insurance protects everything inside your home that isn’t fixed to the structure. Imagine turning your house upside down—anything that would fall out is covered. At FNB Insurance, we provide coverage for the total estimated replacement value of these contents. Whether it’s a single appliance damaged by a power surge or everything lost due to a fire or robbery, you’re comprehensively covered.

Q3: Why is household content insurance important for both homeowners and renters?

Ileni:
It’s crucial to protect the things you value, regardless of whether you own or rent the property. Household content insurance provides peace of mind, knowing that your belongings are covered against unforeseen events like theft or damage.

Q4: What does the application process look like?

Ileni:
Applying for homeowner’s or household content insurance with FNB is simple:

  1. Contact Options: Call 061 306 081, complete a “call me back” form on the FNB website, or use the FNB app to select short-term insurance.
  2. Information Needed: Have your risk address, house/building value, and the total estimated replacement value of your household contents ready.
  3. Sales Process: Sales are completed over a recorded line.

In the event of a claim, clients can call 061 308 062, and the FNB Insurance team will handle everything—from sourcing service providers to arranging replacements.

Conclusion

Justina wrapped up the episode by emphasizing the importance of protecting both the structure of your home and the valuables inside it. With the right insurance in place, homeowners and renters alike can enjoy peace of mind knowing they’re prepared for the unexpected.

Stay tuned for more expert advice every week on The Property Buyers Guide!

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