Mobile Telecommunications Limited (MTC) says the national disruption in voice and data services was caused by a damaged fiber duct due to a power failure, which in turn affected the WACS (West African Undersea Cable) services.
“This failure, unfortunately, also affected data in the entire country with customers experiencing slow data speeds due to the alternative routes being congested. The coastal failures are now fully restored and MTC continues to work around the clock to increase the capacity of the redundancy links,” MTC Chief Human Capital, Corporate Affairs, and Marketing Officer Tim Ekandjo said.
The listed telco said it will reimburse customers who were not able to make use of its services due to the network disruption.
“MTC also performed an upgrade on our OCS (charging system) to make our service delivery more efficient. As it is the case with such upgrades, some 0818… Aweh bundles were affected, and those numbers are currently being identified for reimbursing. We therefore sincerely appeal to customers in this number range to be patient as we refund them during the course of today (Tuesday),” he said.
“We are happy to report that all services are now fully restored and thank all our customers for their patience and continuous support.”
